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Frequently asked questions
Everything you need to prepare an exceptional stay — booking, villas, concierge and tailor-made services.
How do I book a villa with Leonis Collection?
Choose your villa, dates and guests, then submit a request. Our team confirms availability and guides you until arrival.
What is included in a stay?
Each villa page lists amenities and inclusions. Concierge services are arranged à la carte: transfers, chefs, wellness, experiences…
Can I request tailor-made concierge services?
Yes. We compose private chauffeurs, tables, wellness rituals, events and exclusive adventures around your pace.
What is the cancellation policy?
Terms vary by villa and season. They are confirmed at booking and shown on the property page when available.
Do you arrange airport transfers?
Yes. Mention transfers when booking: we arrange a discreet, comfortable journey.
How can I contact Leonis Collection?
Via the contact form, our concierge line or email. We typically respond within one business day.
Is a deposit required to confirm?
A deposit may be required depending on the villa and length of stay. Payment details are shared upon confirmation.
What is the arrival time?
Check-in times vary by villa. We confirm them before your stay and remain flexible when possible.
What is the departure time?
Standard check-out is on your confirmation. Late check-out may be considered subject to availability.
Are pets allowed?
Some villas accept pets under conditions. Please mention this when enquiring so we can check with the property.
Are villas suitable for children?
Most suit families. Amenities and precautions are listed on each page; we can tailor the stay accordingly.
Can I host a private event?
Yes. We orchestrate celebrations, dinners and discreet welcomes respecting the property and your guests.
Which destinations do you cover?
Our collection focuses on Marrakech and Casablanca, with addresses chosen for character and discretion.
Is there a minimum stay?
A minimum number of nights may apply by season and villa. It is confirmed at booking.
Is Wi-Fi available?
Yes, high-speed Wi-Fi is generally included. Any exception is noted on the villa page.
Is staff or housekeeping available?
Depending on the villa: household staff, housekeeping and service options. Your advisor details what is included.
How is security handled?
We select discreet properties, often with controlled access. Enhanced options can be arranged when needed.
Can I get an invoice?
Yes. An invoice or receipt can be provided according to your reservation framework.
Can I change dates after booking?
Changes depend on availability and villa terms. Contact us as early as possible.
In which languages can I be assisted?
Our team assists in French and English, with other languages upon availability.
No questions match your search.
Ready to live the exceptional?
Tell us about your desires. We imagine a tailor-made stay where luxury villas, concierge and exclusive experiences come together to create unforgettable memories.
More than a stay, an experience
Elite collaborations for an unforgettable stay.
- Booking.com
- TripAdvisor
- Airbnb
- Expedia
